Auto-Response 03/30/2011 05:59 PM 
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Chat Transcript Miguel via Chat 03/30/2011 05:59 PM 
Hi, my name is Miguel. How may I help you?
[email protected]: Hi--- I bought Bad Company 2 for my son today and I am so upset with how this turned out. I try to install this and the setup gives me errors saying that the keycode is not correct. I talked to this other agent who asked me to send her a picture of the manual with the key on it-- I did. Then she asked me to send her the picture with my email on it 
[email protected]: I was sending it but she just disconnected 
[email protected]: Im so upset about this because I have been on the chat for an hour. I am cooking and cleaning 
[email protected]: and its so difficult 
Miguel: I am sorry but there must have been some technical problem that led to the disconnection of the chat.
Miguel: Let me just check your previous conversation.
[email protected]: No.. she said as you are not responding I will disconnect your chat 
[email protected]: I told her to wait a bit while i was on the phone 
[email protected]: and she disconnected 
[email protected]: Yes please do-- I don't want to re-explain it 
Miguel: I will not ask you to.
[email protected]: I don't understand why she is asking me to do all of this 
[email protected]: I just am asking for a simple install issue and she keeps telling me to send her pictures 
[email protected]: I really need some help so please help me out as simply as you can because I have so much to do and my son would be VERY upset if he wouldn't be able to play it today. Its his birthday today and he was really waiting for this game for a long time 
Miguel: I will try my to provide you the best possible resolution. I myself would not want your son to be disheartened.
[email protected]: Thanks... :) 
[email protected]: So what do we need to do now? 
[email protected]: are you there? 
Miguel: Yes, I am.
Miguel: Just a second, please.
[email protected]: ok 
Miguel: May I know when and from where have you purchased your copy of the game ?
[email protected]: I purchased it two days ago from my local computer store... It is called Best Buys 
[email protected]: sorry-- Best Buy 
Miguel: Okay.
Miguel: Do you have the purchase receipt for your game ?
[email protected]: oh gosh... I don't think I kept it. I just realized 
[email protected]: I do have the manual though... thats what that other lady asked for 
Miguel: As per the policy we can not provide the code without the purchase receipt. I would request you to please send me the picture of the game manual with the aforementioned code clearly visible. Please do take care to sign your name with today's date on the game manual itself and not on a seperate piece of paper. I would see if I can make an exception for you taking into account your situation and provide you a new code for your game so that your money is not wasted.
[email protected]: Ok sir this is becoming COMPELTELY outrageous 
[email protected]: She asked me to put my email on it and thats it 
[email protected]: Here you go 
[email protected]: If this isn't enough I will be very angry 
[email protected]: The other woman only asked for this 
[email protected]: and I only have time for this 
[email protected]: now please 
[email protected]: stop asking me to send pics 
[email protected]: and solve this isssue 
Miguel: I would request you to please be patient.
Miguel: The thing is the email id that you have written on the game manual can not be properly read. It is for this reason that I have asked you to put your signature on it.
[email protected]: ok sir 
[email protected]: it is clear 
[email protected]: that you are wasting my time 
Miguel: You see, you already are missing the game receipt.
[email protected]: it is VERY clear 
[email protected]: and I don't see any issues with it 
[email protected]: now please 
[email protected]: stop wasting my time 
[email protected]: and fix this 
[email protected]: I absolutely will not give ANY more pictures... I have sent you EVERYTHING you need 
[email protected]: This is a scam... 
[email protected]: I think you sent out a defective version to the store 
[email protected]: to get customers to buy new versions 
[email protected]: this is disgusting 
[email protected]: I bought this for my son. and now he can't play it because EA decides not to fix it and waste my time 
[email protected]: I am cooking 
[email protected]: cleaning 
[email protected]: taking care of my son right now 
Miguel: I am sorry for the trouble you have experienced. I am trying my best to help you.
[email protected]: my wife is getting angry at me for being on the computer so much 
[email protected]: Now Please sir 
[email protected]: Do whatever you have to do and fix this 
[email protected]: I refuse to send any more pictures 
[email protected]: work with this 
[email protected]: How clear is it? 
[email protected]: Why do you want it to be clear? 
[email protected]: Its the best I can do 
[email protected]: What is EA's problem? 
Miguel: As per the policy, without the purchase receipt the customers are re-directed to either the Store or the Warranty Department to purchase a new code.
[email protected]: I don't need a new code for gods sake 
[email protected]: I just need to get past that stupid screen where its asking it 
Miguel: What I am doing is trying to make an exception for you so that you would not have to go through so much trouble.
[email protected]: Exception for what? I just need help going through this setup and getting past that screen. Sir im so tired and angry and upset now. I want to spend time with my son and family on his birthday and I had no clue it would be so difficult 
[email protected]: Im begging you 
[email protected]: just please help me out here 
Miguel: You can not go past the serial key screen. You have to input a valid code so as to prove that you have legitimate copy of the game .
[email protected]: Sir... I told you im entering the serial and its not going through... 
[email protected]: are you saying its an issue with that number key? 
Miguel: It's because the serial key you are entering is invalid.
[email protected]: well it cant be 
[email protected]: im entering it exactly as it says on the manual 
[email protected]: so im entering it correctly 
Miguel: You may be entering it correctly but the code is in itself wrong.
[email protected]: How can that be? 
Miguel: May be a printing mistake ?
[email protected]: Wait.. so you sold me a copy with a fake key? 
[email protected]: ohhh. 
[email protected]: I think I understand a bit whats going on. 
[email protected]: So you are saying that its definetly a key error? 
Miguel: Yes
[email protected]: How can I activate it so its the correct one? 
[email protected]: or something 
[email protected]: My son really wants to play this today
Miguel: You would need a new code all together .
[email protected]: The problem is I don't think the store will accept it without the receipt. Is there any way I can send it to EA? 
Miguel: You may contact our Warranty Department for the same.
[email protected]: Can you somehow fix this for me? 
[email protected]: contact them now 
[email protected]: and talk to them right now for me 
Miguel: I can provide you a new code and that will fix everything for you.
[email protected]: Would that fix it? 
Miguel: Yes.
[email protected]: well ok then let me try I guess... 
Miguel: But for that i would need the copy of your game manual with your signature over it along with today's date.
[email protected]: ok sir... and today's date? 
Miguel: Yes
[email protected]: Can I have it in writing that after this you will give it to me? 
[email protected]: That other woman said that after I write my email she will fix it. I guess she meant give me a new number code 
[email protected]: But she obviously didn't 
[email protected]: Because I REALLY HOPE that this is THE LAST picture I will have to take today 
[email protected]: THE LAST? 
Miguel: You see, the picture of the game manual is quite a lame way to verify the purchase, but we take this measure just to make things easy for the customers.
Miguel: The purchase verification solely depends upon the picture that you provide.
Miguel: It the picture seems legitimate, we take that as a verification.
Miguel: So please provide me the picture of the game manual and let me have a look at it.
[email protected]: well thank you so much for screwing up my son's birthday with that "lame" way... 
[email protected]: very happy to see you care so much about your customers that you give them so much nonsense to do... 
[email protected]: this wonderful "lame way" of yours cost me some good quality time with my son today 
[email protected]: now im sending you the last picture 
[email protected]: and after this 
[email protected]: I EXPECT a key 
[email protected]: or whatever you need 
[email protected]: to get it working 
[email protected]: hold on... 
[email protected]: this camera is really old and hard to take pictures with.. just wait 
Miguel: Okay
[email protected]: and sir im sorry im taking so long... 
[email protected]: its all pixelated and im trying to make it clear 
[email protected]: Im trying to put more light on the manual now to see if it helps the camera take the shot 
Miguel: Okay
[email protected]: Im sorry its taking so long 
[email protected]: I think its fine now.... 
[email protected]: let me take it and upload it 
Miguel: Okay
[email protected]: Ok here we go 
[email protected]: I finally got it to take it right... im really sorry im taking your time but I hope this will solve the issue 
Miguel: I hope so too.
[email protected]: Sorry I couldn't make it into better quality-- I only have my cellphone camera 
Miguel: Okay.
Miguel: Please wait while I provide you a new code.
[email protected]: Thank you so much 
[email protected]: I hope this will work 
Miguel: Please use the following code and let me know if it worked .
Miguel: deleted so noone can read it xD
[email protected]: Hold on let me try that please don't leave until I make sure it works 
Miguel: Okay
[email protected]: Oh wow I can't believe it.... it worked-- Thanks so much!! Why wasn't the old key working? 
[email protected]: Ok... it went past that screen 
Miguel: As I said the the previous code was printed wrong.
Miguel: Is there anything else I can help you with today ?
[email protected]: wow thank you so much... 
[email protected]: thats all 
[email protected]: ill go tell my son the game is ready 
Miguel: Sure
[email protected]: and thanks so much Miguel... 
[email protected]: that was so nice of you to help me 
Miguel: You're welcome.
[email protected]: hold on 
Miguel: Okay
[email protected]: my son is 14 and he wants to tell you thank you :) 
[email protected]: He says to tell you thank you so much 
Miguel: Please tell him that I wish him a very happy birthday.
[email protected]: I did... he said thanks... and again thanks and thats all I need for today 
Miguel: Bye and take care.
[email protected]: bye 
'' disconnected ('Concluded by End-user').